Y16 Privacy Policy — Our Commitment to User Data Protection
Your privacy is y16's priority. This policy clearly outlines what information we collect, how it is used, how it is protected, and what rights you have as a user of our platform in Malaysia.
Effective date: 1 January 2026.
1. Information We Collect
When you register or use the y16 platform, we collect several categories of information to ensure the service we provide is secure, accurate, and relevant to you as a user in Malaysia. The categories of information collected are as follows:
- Account information: Your full name, email address, phone number, date of birth, and login credentials provided when you registered your account.
- Payment information: Your bank account or e-wallet number registered for deposits and withdrawals in MYR (RM). We do not store full card numbers — all financial data is processed through secure channels.
- Device and browser information: Device type, operating system, IP address, browser type, and other technical data automatically collected when you access our platform.
- Usage data: Pages visited, bets placed, session duration, game preferences, and your interactions with platform features.
- Cookies and tracking: Data collected via cookies, pixels, and similar tracking technologies to enhance user experience and analyse platform usage.
2. How We Use Your Information
Information collected by y16 is used for legitimate purposes necessary to operate the platform responsibly. Specifically, your information is used to:
- Process account registration, identity verification, and manage your login.
- Process deposits, withdrawals, and other financial transactions in RM securely and accurately.
- Provide customer support and respond to your enquiries or complaints.
- Send important account notifications, promotions you have subscribed to, or service terms updates.
- Detect and prevent fraud, unauthorised access, and activities that violate the platform's terms.
- To meet legal compliance obligations and regulations applicable to the platform's operations.
- Improve and develop platform features based on usage patterns and user feedback.
Y16 will not use your information for any purpose beyond the scope stated here without obtaining your consent first.
3. Cookies and Tracking Technologies
The y16 platform uses cookies — small text files stored on your device — to enhance your browsing experience and keep essential platform functions running smoothly. We use several types of cookies:
Required for platform operations such as login sessions, authentication, and account management. Cannot be disabled without affecting core platform functionality.
Help us understand how users interact with the platform, which pages are most frequently visited, and session duration. This data drives continuous improvement.
Saves your personal settings and preferences — such as interface language and pre-set betting limits — for a smoother experience on return visits.
Used to detect suspicious activity, prevent unauthorised access, and ensure every user session is properly authenticated.
You can manage your cookie settings through your browser at any time. Please note that disabling certain cookies may affect the full functionality of the y16 platform.
4. Data Storage, Security and Sharing
Y16 stores user data on servers protected by the latest industry security standards. All data transmitted between your device and our servers is encrypted using recognised security protocols. We retain user information only for as long as necessary for operational purposes or as required by applicable legal obligations.
Regarding data sharing with third parties, y16 does not sell or rent users' personal information to any party for commercial purposes. However, information may be shared in limited circumstances as follows:
- Service provider: Payment processors, KYC service providers, and technical infrastructure providers directly involved in platform operations, subject to strict confidentiality agreements.
- Legal requirements: When y16 is required by a competent authority or court to disclose specific information.
- Protection of platform interests: In cases involving fraud investigations or serious breaches of the terms of use.
5. User Rights and How to Contact Us
As a y16 platform user, you have the following rights regarding the personal information we hold about you:
- Right of Access: You have the right to request a copy of the personal information we hold about you at any time.
- Right to Correction: If you find any inaccurate or outdated information in your records, you may request an immediate correction.
- Right to Erasure: Under certain circumstances, you may request that we delete your personal information, subject to any legal obligations that may prevent full deletion.
- Right to Restrict Processing: You may request that we restrict how your information is used in certain circumstances.
- Right to Withdraw Consent: You may withdraw consent for certain data processing at any time, though this may affect access to some platform features.
To submit any privacy rights request, or if you have questions about this Privacy Policy, please contact our team by email at [email protected]. We aim to respond within a reasonable business timeframe. Any changes to this Privacy Policy will be published on this page along with the updated date, and your continued use of the platform constitutes acceptance of the updated terms.
Need Help or Have Further Questions?
Check our FAQ page for quick answers, or create a new account and start enjoying the y16 platform safely today.